Human Resources Manager - Clean Team Ghana

Clean Team Ghana (CTG) is a social enterprise dedicated to bringing vital in-home sanitation services to low-income residents of Kumasi. We offer improved sanitation, convenience and dignity, whilst offering cost savings to this underserved sector.

CTG currently employs 50+ Ghanaians to deliver its services to almost 15,000 Kumasi residents. We are looking to increase that by a factor of 10 over the next 3+ years. Every home we service is a household where open defecation or use of public toilets cease and dignity, convenience, personal hygiene and health can improve.

Our Honourable President and the Ministry of Sanitation and Water Resources have mandated that every home in the country must have a toilet and we are committed to helping that vision become a reality. We work closely with the local government and other partners to ensure we deliver a world-class service to our customers.

Job Description

Our Honourable President and the Ministry of Sanitation and Water Resources have mandated that every home in the country must have a toilet and we are committed to helping that vision become a reality. We work closely with the local government and other partners to ensure we deliver a world-class service to our customers.

THE ROLE

We are looking to hire a Human Resources Manager who will evolve our Human Resources practices as our business moves into the next phase of growth.

The role will involve both administrative and strategic work, with both being crucial to the success of the role. This role will be at the heart of helping to unlock the potential of all of our employees, which in turn will drive the business forward.

Key areas of focus will be:

Recruitment and onboarding

• Bring in great people, leveraging national platforms and your own network
• Ensure that inductions are fit for purpose to enable all new hires to get up to speed as quickly as possible and flourish in their new roles

Be a business and thought partner to the management team

• Keep a pulse on the needs of the team and relevant trends globally and marry them into initiatives that tangibly improve the business
• Facilitate learning across teams and from other organisations

Identify training needs and build a progressive learning and development programme for the organisation

• Designing appropriate training programmes and bringing in the right trainers, both from within and external to the business
• This will include managing a significant budget and evaluating the quality of training in a systematic way

Performance management – ensure clear targets, measurement and support for every member of the team

• Feed appraisals into annual bonuses in a fair and transparent fashion
• Remuneration – regular evaluation of remuneration across the business and support in designing remuneration programmes and robust incentive schemes

Culture development – working with the management team, identify opportunities to improve our customer-focused, initiative driven and innovation-led culture

• Drive innovation and improvement of the team with appropriate programmes
• Manage the regular awards programme (employee of the month etc)

Development plans

• Ensure all team members have the opportunity for a development plan that is appropriately monitored, supported and updated

Labour law

• Keep contracts up to date, appropriate and in line with all relevant laws
• Ensure we are compliant with labour laws and in line with best practice

Systems and processes

• Maintain systems, processes and communication appropriate to the business’ needs and growth that develop with the business as it evolves

Mentorship

• Ensure the mentorship programme is run effectively, bringing on new mentors and replacing older ones as needs of team members change

Succession planning

• Building clear pathways in the organisation and capacity in our junior management and field teams to enable them to grow into more senior roles in line with their career ambitions and the business needs

The successful candidate will report to the CEO. S/he will become the expert point of contact within the organisation and will partner with the management team to communicate Human Resources policies, procedures and programmes to staff.

Required Skills or Experience

• University Degree in a Business related discipline, preferably Human Resource Management or any other related field.
• At least 5 years relevant senior management experience in a similar role
• Human Resource certification will be an added advantage

CTG Core Competencies 

• Strategic thinker and ability to analyse and solve problems quickly
• Attentive to detail and organized
• Must be self-motivated, flexible and able to manage several jobs at one time
• Good conflict resolution and problem-solving attitude
• Plenty of drive and initiative
• An honest and trustworthy manner
• The ability to analyse and research information

Technical/Functional Competencies

• Proven experience as Human Resource Manager or any other relevant role
• Ability to identify and recruit the right talents into the team
• In-depth understanding of Human Resource Management and Ghana labour laws
• Excellent written and verbal communication skills.
• Excellent use of Microsoft office
• Ability to negotiate and communicate effectively
• Excellent organizational and leadership skills

REQUIRED LEADERSHIP BEHAVIOURS

• Coaching and development: You are passionate about identifying potential and building the structures to get the best out of each and every member of the team. Formal coaching training is nice to have but we recognise the value of informal coaching in different contexts
• Creativity and implementation – spotting opportunities for improvement and being able to build them into something tangible
• Communication – being able to listen well enough to understand the nuance of various situations and gather insights into opportunities. Also being able to articulate new ideas to all members of staff at any level of the organisation
• Managing Change: Trying new things, understanding if they are working and effectively embedding positive change into our daily work, in collaboration with all stakeholders – futureproofing the business
• Collaboration is key and you will have to work across all levels of the business and understand the interaction between departments to succeed in this role
• Integrity: We are a social enterprise and hold our integrity as one of our greatest assets. Any member of the team will be expected to maintain the highest ethical standards in all their work and interactions, both internally and externally

WHAT WE OFFER

• Remuneration will be between 5,000 and 7,000 Cedis per month, dependent on experience. Private health insurance will also be offered on passing probation
• People development is important to us as an organisation and we will invest in your professional development in both formal and informal training opportunities
• Work in a culture that will push you to be your best, with high standards but also respect for your ideas and opinions and a willingness to bring ideas to reality
• There is the opportunity to help build an organisation that shows the world that container-based sanitation can help solve the sanitation crisis that Ghana and many other nations are facing in a dignified and customer-focused way