Credit Operations Officer - Zormelo & Associates

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

Job Purpose

Responsible for tele-calling to debtors within bucket one to agree on the payment of outstanding and in the overall complement the collection team in the attainment of its target.

Main Accountabilities and approximate time split

Processing & Controls – (100%)

  • Call delinquent (Bucket 1) customers to collect arrears and reduce Impairments to the barest minimum
  • To work within the roll rates of the team’s target to reduce account growth in Bucket 1 delinquencies
  • To achieve the agreed set target on the amount collected, calls, contact rate, PTP rate and KP etc. for the day, month and year
  • To maintain constant telephone contact with delinquent customers on their loan arrears.



  • Send arrears letters and SMS to delinquent customers on their loan account status as per the Unit’s strategy on letters and SMS.
  • To update Debt Manager with all customer details and agreements reached.
  • To search for customer contact details to call for collections action.
  • To refer all loan account issues to supervisor for review and advice through Debt Manager


Knowledge and Expertise


  • knowledge in the use of other key Microsoft Office applications (ie MS Excel, MS Access and MS Word)
  • Practical experience in the use of core banking systems (FOS/BRAINS) and understanding of their impact on general banking operations
  • Fine writing/documentation skill


  • A fine understanding of the high-level business activities of the various functions
  • A fine appreciation of the basic functions of key banking systems and their process dependencies
  • A fine understanding of Compliance and other regulatory and requirements
  • A certificate or exposure in the quality-related programme (s)




  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here


Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!


© 2017 - 2022 JobSearch Ghana - Jobs In Ghana 2022

Powered by Yaks Baker