Customer Engineer, Geo Enterprise - Google
Engineering Jobs In Ghana 2024Jobs In Accra 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
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4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Responsibilities
- Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
- Manage service delivery, including site operations and stakeholder management for the designated service offerings.
- Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
- Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
- Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with analytics, structured data sets, and SQL.
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Preferred qualifications:
- Experience in project management, customer service, process quality, and process optimization.
- Experience working with executives in a fast-paced environment.
- Experience working with cross-functional and cross-geographical stakeholders.
- In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
- Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
- Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.
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