Customer Engineer, Geo Enterprise - Google

Responsibilities

• Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
• Manage service delivery, including site operations and stakeholder management for the designated service offerings. 
• Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
• Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
• Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience with analytics, structured data sets, and SQL.

Preferred qualifications:

• Experience in project management, customer service, process quality, and process optimization.
• Experience working with executives in a fast-paced environment.
• Experience working with cross-functional and cross-geographical stakeholders.
• In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
• Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
• Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.