Customer Engineer, Geo Enterprise - Google



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Responsibilities

  • Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
  • Manage service delivery, including site operations and stakeholder management for the designated service offerings. 
  • Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
  • Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
  • Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience with analytics, structured data sets, and SQL.

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Preferred qualifications:

  • Experience in project management, customer service, process quality, and process optimization.
  • Experience working with executives in a fast-paced environment.
  • Experience working with cross-functional and cross-geographical stakeholders.
  • In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
  • Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
  • Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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