Team Manager - Reliance Personnel



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A Reliance Personnel seeks to bring to your notice that, there is a vacancy for a Team Manager position.

Main tasks 

  • In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
  • Daily management of content moderation operations, SLAs and Quality
  • Recruit, train, coach, and manage a team of content moderators
  • Communicate content safety guidelines and best practices to the moderation team
  • Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality
  • Liaise with the Wellness Coach to ensure team members’ well being
  • High affinity and cultural awareness of political/social situation in relevant market/region
  • Work closely with SME and senior team members to ensure quality and timeliness is maintained
  • Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
  • Use metric management to discover performance drivers, root causes (people, process, system) and create action plans to address root causes
  • Work closely with the client to improve Content Management System
  • Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
  • Motivate team members, understand their needs, and encourage open two-way communication
  • Manages team performance – goal planning, process adherence, daily & monthly reviews, review of individual targets, performance appraisals, etc
  • Manages team quality, monitors transactions, audit transactions, and provide quality-related feedback and coaching to team members
  • Handles escalated issues as appropriate
  • Reporting and data analysis, action planning & execute applicable plans for the team 
  • Adhere to administrative tasks and procedures as per the Account Governance Model
  • Develop employees, tactical coaching/ feedback, training & 1to1 according to the agreed frequency
  • Manage schedule adherence
  • Approve leaves/planning
  • Employee engagement
  • Interview, recruitment, evaluation of consultants
  • Recommend termination decisions 
  • 2nd level escalations – product, administrative, technical issue resolution

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Required Skills or Experience

  • Great communication and interpersonal interaction skills.

  • Attention to detail is essential to ensure the quality of work execution

  • Ability to work in multiple tools/web browser windows simultaneously

  • People leadership and good relationship skills

  • Ability to coach and guide team members and colleagues

  • Resilience and positive mindset, good self-awareness, and awareness of signs of stress with others

  • Strong metric management skills

  • People management skills 

  • Strong read and write skills in English is a must

  • The ability of reason and analytical skills in diverse situations

  • Awareness of current events with a great sense of social issues

Required Languages

  • Yoruba
  • Ibo
  • Hausa 

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online




Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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