System and Network Support Officer - Reputable Company

A reputable and rapidly growing organization is seeking the services of smart, confident, performance-oriented, and experienced professionals to occupy the position of SYSTEM AND NETWORK SUPPORT OFFICER.

JOB OVERVIEW

The System and network support officer is responsible for effective provisioning, installation, configuration, operation, maintenance of the system and network hardware, software, and related infrastructure. 

This individual ensures that system and network hardware, operating systems, and related procedures adhere to organizational values. This individual is accountable for the following systems: Unix and Windows systems, Unix and Windows Applications, Network and Network devices (Routers and switches). 

The core measures of performance for this position are:

• Adoption of efficient and cost-effective methods
• Quality and timeliness of support provided
• Implementation and enforcement of policies and procedures
• 100% Uptime of all systems
• Communication and interpersonal skills
• Good judgment and decision making

RESPONSIBILITIES AND TASKS

OPERATIONS AND SUPPORT

• Perform daily system monitoring, verifying the integrity and availability of all network, hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide first level support per request from various branches and head office. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted users.
• Support start and close of day procedures

MAINTENANCE 

• Apply operating system patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Upgrade and configure system software that supports critical functions of the institution.
• Maintain operational, configuration, or other procedures and policies.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment

ENGINEERING AND PROVISIONING

• Configure and manage routers and switches
• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

PROBLEM-SOLVING (THINKING ENVIRONMENT)

There are two levels of problem-solving:  

1. What has to be done and how to do it are clearly defined, and the incumbent will face identical or similar problems on a regular basis; 
2. What has to be done is known, but how to do it is not defined.  The incumbent must use interpolative skills to pick and choose the right strategy to address a given problem in conjunction with his or her supervisor.