VAS Operations Specialist - Vodafone Ghana



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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

To create high-value productivity and availability within Vodafone Ghana in support of the VAS business strategy and to maintain high standards of service quality and reliability within the VAS services operations.

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To act as a high level of operational support for product implementation, network integration/expansion and issue resolution for all VAS network elements. Equipment includes (but is not limed to) SMSC, EIR, USSDGW, OTA (Device Configurations), Voicemail, Phone Book, USSD API Gateway, USSD Multiplexer, USSD Reseller, Voucher Management USSD, CRBT and IVR. Services include (but not limited to) all Value added services and new innovative platforms that are introduced.

Job Responsibility

  • Provide 2nd-level maintenance support for all VAS network elements. This shall include but is not be limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
  • Implement project-related activities as well as other initiatives within the VAS setup.
  • Provide specialist technical advice and information to IN Ops, VAS & Billing Operations Manager and propose ideas for improving standards in line with the trends in technology.
  • Execute decisions to maintain service continuity of the VAS platforms and services.
  • Provide relevant technical information/options to enable the IN Ops, VAS & Billing Operations Managers take effective decisions during emergency situations.
  • Ability to take and manage decisions effectively during emergency situations in the absence of the IN Ops, VAS & Billing Operations Manager
  • Implement rollout of routine business requirements including but not limited to Shortcode changes, Building USSD menus, SMS and USSD code routing requests and other service requests on the VAS platforms to deliver new services and improve on existing services.
  • Engage members of other departments in the resolution of issues as well as planning network-related projects.
  • Participate in knowledge transfer sessions across members of the Service Operations team.
  • Provide input into the training needs of the VAS team.
  • Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards.
  • Provide input and ideas into the assessment of the technical feasibility of new products or service propositions from the Business Unit

Skills

  • Network Access Technology
  • Monitor and Diagnose
  • DevOps
  • Service and Delivery Management
  • Automation and Robotics_2022
  • Cloud_FRHR
  • Security
  • Digital Enablement
  • Maintain and Repair
  • Networks and Connectivity
  • Business Continuity
  • Mobile and Network Security
  • Implementation and Integration
  • Customer Service /Resolution
  • Risk Management and Disaster Recovery
  • Complexity Management
  • Data Analytics and Insights
  • Virtualisation
  • Infrastructure Management

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Professional / Technical Competencies

  • University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology.
  • 6 or more years of experience in GSM and IT in the telecommunications industry.
  • Knowledge in Microsoft Office Package, Unix, TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signalling, SMPP Protocol, Database systems, Diameter, LDAP, SOAP protocols
  • Excellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.
  • Good knowledge of Virtualization and Cloud systems.
  • University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology.
  • 6 or more years of experience in GSM and IT in the telecommunications industry.
  • Knowledge in Microsoft Office Package, Unix, TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signalling, SMPP Protocol, Database systems, Diameter, LDAP, SOAP protocols
  • Excellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.
  • Good knowledge of Virtualization and Cloud systems.
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