Retail Banking Head - First National Bank

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To effectively manage FNB Bank Ghana's Retail Banking segment. Build and grow the bank's market share in terms of relationships (accounts) and assets and liabilities in the specified segment.


  • Achievement of all financial benchmarks for the segment.
  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost-efficiency.
  • Develop a service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service.
  • Develop and implement differentiated service models for the Retail segment.
  • Build and maintain strategic relationships with internal and external parties to support the sales strategy.
  • Maximize retail portfolio cross-sell opportunities and strengthen client relationships.
  • Through analytical business thinking, translate strategies into actionable goals and execute relevant projects/initiatives with specific performance measures and control systems to track progress.
  • Maintenance of expert knowledge on relevant legislative amendments, industry best practices, monitor changes, and draft and implement appropriate interventions. Comply with audit requirements.
  • Support channel migration of customers to ensure a most effective way of banking customers.



  • Manage accounts and interests of top clients to ensure retention and growth.
  • Provide sales support efficiencies and services to grow and retain clients.
  • Manage and grow the active customer Account Base.
  • Develop strategies to improve operational and cost efficiencies by tracking, controlling, and influencing sales activities with the specific aim of increasing the sales efficiencies of the team.
  • Maintain operational accountability for all campaigns through their successful planning and execution on schedule, setting standards and benchmarks for measuring success, and monitoring costs/benefits per campaign/channel.
  • Plan and manage performance, skills development, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.
  • Manage self-development to increase own competencies.

experience and qualifications

  • Relevant business degree preferably post-graduate qualification.
  • Extensive experience in the respective functional area. In-depth knowledge of relevant legislation, systems, and processes. Experience in leading diverse teams and managing multiple disciplines.


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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