Information Technology Assistant - JSI Research & Training Institute

Job Description

• Position Category: Local hire, paid in-country
• Starting Date: 16/08/2021

Major Duties and Responsibilities 

Specific responsibilities and duties include, but are not limited to;

• Assist management in the implementation of IT policies, procedures, and protocols across the program.
• Repair PC/Laptop with minor faults to ensure computers work at all times
• Manage Network to enable the flow of data transmission and communication.
• Advice on procurement of IT equipment and accessories
• Keep inventory of all IT equipment.
• Maintain and troubleshoot the IT equipment e.g. printers, copiers, phones, cameras, and LAN/WAN infrastructures.
• Perform computer operation functions such as end-of-day processing, backup, recoveries, and network support.
• Set up, administered, and maintained Microsoft Windows and Internet gateways, including liaising with outside agencies and consultants as necessary.
• Provide help desk support to all staff users,
• Install and maintain computer hardware for server and client processors
• Design, implement, and use proxy servers.
• Administer shared data connectivity resources for all terminals.
• Diagnose, troubleshoot and solve PC and laptop hardware and software faults.
• Install and maintain software including operating systems and applications.
• Provide technical assistance to system users to ensure uninterrupted business operations.
• Support related budgeting, procurement, and operational matters.
• Provide support to staff in computer applications, in particular, Microsoft Office as needed.

Required Skills or Experience

• A Bachelor’s Degree in Computer Science, Engineering, Business Administration, Management or a relevant field
• Must have 4 – 5 years of progressively responsible experience in IT.
• Must have demonstrated experience managing IT systems in an NGO environment

• A team player who demonstrates patience, flexibility, and honesty.
• Must have IT-related experience on a USAID-funded project
• Be willing and able to meet tight deadlines
• A self-starter, who can plan and manage his/her own work, takes initiative and strives to meet deadlines.
• Be able to work in a multicultural environment.
• Excellent English language skills, both written and spoken with strong presentation skills.