Job Description: Responsibilities, Qualifications, and Necessary Skills
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The Client Relationship Officer is primarily responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio.
He/she will also be responsible for developing the savings and deposits portfolio for the target groups
MAIN DUTIES AND RESPONSIBILITIES
Commercial Activities
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to the target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients
- Identify client's needs and propose new products/services to the management
- Encourage clients to open deposit accounts and meet targets
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- May be tasked to lead in the organisation and implementation of group prospection and other commercial activities.
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Loan Activities
- Assist the clients with loan applications.
- Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
- Present the loan request to the loan committee.
- Monitor the loan portfolio and ensure a timely repayment.
- Organize recovery actions in case of late repayment.
- Maintain regular contact with clients by organizing visits to the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationships with small businessmen/women.
Administrative Activities
- Keep complete and detailed documentation on each client
- May be tasked to assist in the organisation of the branch’s loan committees.
- May be required to assist in on-the-job coaching of new CROs.
Organization and Control
- Prepare weekly planning with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to the immediate supervisor.
- Analyse the client portfolio by using operational reports.
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Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
GENERIC ACTIVITIES
- Prospection, client/guarantor visits, loan disbursement, recovery
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