Client Relationship Officer - Advans Ghana Savings and Loans



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Advans Ghana Savings & Loans Customer Service Jobs In Accra






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The Client Relationship Officer is primarily responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio.

He/she will also be responsible for developing the savings and deposits portfolio for the target groups

MAIN DUTIES AND RESPONSIBILITIES

Commercial Activities

  • Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
  • Introduce Advans Ghana products and services to the target population
  • Follow-up the prospects by regular contact with the identified potential clients 
  • Propose new products and services to his/her current clients
  • Identify client's needs and propose new products/services to the management
  • Encourage clients to open deposit accounts and meet targets
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
  • May be tasked to lead in the organisation and implementation of group prospection and other commercial activities.

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Loan Activities

  • Assist the clients with loan applications.
  • Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
  • Present the loan request to the loan committee.
  • Monitor the loan portfolio and ensure a timely repayment.
  • Organize recovery actions in case of late repayment.
  • Maintain regular contact with clients by organizing visits to the field.
  • Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationships with small businessmen/women.

Administrative Activities

  • Keep complete and detailed documentation on each client
  • May be tasked to assist in the organisation of the branch’s loan committees.
  • May be required to assist in on-the-job coaching of new CROs.

Organization and Control

  • Prepare weekly planning with expected tasks and visits to be done.
  • Share information and best practices with staff.
  • Report all the issues related to the job to the immediate supervisor.
  • Analyse the client portfolio by using operational reports.

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 Performance Criteria

The Client Relationship Assistant shall demonstrate:

  • Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
  • Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
  • Ability to respect policies and procedures.
  • Ability to manage the information by using the MIS and keeping records in  client files
  • Good communication skills.
  • Good drive for initiatives.
  • Ability to deliver clear, transparent and accurate information to clients.
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language

GENERIC ACTIVITIES

  • Prospection, client/guarantor visits, loan disbursement, recovery
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How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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