Supervisory Contractor, Enterprise Applications Support - MTN Ghana

Job Summary:

Support and maintain new and existing enterprise applications with respect to the department’s objectives; ensuring high availability of these platforms and Services to support the day to day operations of the business. The role-holder will support the day to day operations of the Enterprise Unified Communication Service Platforms.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Support all in-house developed applications such as and not limited to (RA Platforms, POS, SIM PPMS, Portal, The Corporate Website, Topaz, Timware, INTA, MGP, TAS, etc.) to support the business operations

• Support the day to day operation of the Enterprise Unified Communication Service Platforms (Emailing System, Microsoft Teams & Office 365 Service suite, PABX, ITSM Tools, Active Directory, WebProxy, DNS/eDNS, DHCP, File Servers, and other Communication platforms under the Enterprise Applications Team)
• Support day to day operation of User Data Security platforms (DLO, EndPoint Protection, EDR, XDR, MFA, VPN, SSPR, SCCM, CAAS, MDM, IAM, etc,)
• Provide input to the implementation, backup and roll-back plans
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain application monitoring, performance tuning and testing and review all acknowledged alarms to identify opportunities for optimization
• Deploy monthly/Periodic patches in line with MTN Ghana Patch Management Procedure
• Review all service outages that affected multiple users to check whether the automated monitoring functionality of the network and system management applications are working correctly, and also to make sure that the alarm handling tasks are carried out properly. This is done to ensure that downtime is minimized when an outage occurs.
• Identify and implement improvements to application logging, reporting, and monitoring
• Provide operational support for the generation of relevant data files, databases, reports, in daily operations.
• Perform debugging/troubleshooting and deployment of various applications in production/development environments
• Close all assigned Enterprise Applications Operations Audit Observations within the agreed timelines
• Provide statistical data for Sectional Weekly and monthly reports.
• Perform related duties assigned by Line Manager.