Fixed Propositions Specialist - Vodafone Ghana

The Fixed Propositions Specialist at Vodafone Ghana will own the delivery of Fixed Broadband, Consumer Fixed Voice, Internet Café and Wi-Fi products and work in conjunction with the Fixed Propositions Manager in increasing the revenue contribution targets by building an in-depth understanding of the FBB sector and by creating new extensions to the FBB portfolio which would retain and encourage greater usage of fixed services.

This role is a mixture of customer obsession, best practice and a technology evangelist, balanced with the art of the possible from a delivery perspective.

Duties and Responsibilities

• Product development and go to market :
• Develop new product proposals for Fixed Broadband, Consumer Fixed Voice, Internet Café and Wi-Fi, supported by market data and competitive analysis, and develop business cases demonstrating a return on investment.
• Manage the product development process of products meeting agreed cost and quality targets as agreed with the Propositions Manager.

• Work with Finance to develop a competitive price which generates agreed margins for all new and in-life products and services.
• Coordinate marketing communications to develop effective communications on products, services and brand.
• Manage the insights gathering process to inform new product development
• Own and maintain the product requirements catalogue and functional backlog.
• Build and maintain strong partnerships with key stakeholders and suppliers. Capable of facilitating disparate groups to elicit requirements, drive understanding and obtain agreement.
• Subject matter expert for the functionality of the product, the processes and the users. Translating business needs into technical requirements and aligning product capabilities with strategic roadmaps.
• Drive business adoption of the product ensuring that functionality is exploited to its maximum potential through stakeholder engagement, handover documentation and knowledge transfer to BAU operating teams
• Portfolio in-life management:
• Manage in-life products portfolio on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions.
• Work with CVM and Experience teams to create new extensions to the portfolio to meet evolving customer needs.
• Prioritise and manage change through the Vodafone project delivery lifecycle and work request processes.
• Manage product withdrawal,ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.

Qualification and Experience

• Degree IT or Engineering related discipline, Economics or Business Administration
• Must have demonstrated at least 5 years experience in new product development in the telecommunications or ICT sectors
• Able to prepare business cases and specifications for new product development.
• Proactive, with strong personal drive
• Enthusiastic about the telecoms industry
• Creative & deep thinker with the ability to view a problem from different angles
• Problem-solving and analytical skills to develop business cases and interpret performance data.