Jobs : Enterprise Service Operations Manager - Vodafone Ghana



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.





Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Job Description

Manage the High Value Customer interface, trouble ticketing, incident management, and resolution for designated high-value customers. Responsible for planning and achieving unit budget, Responsible for Support, Maintenance, Service Assurance and In-Life-Operations of the Enterprise Service to achieved agreed Service Levels.

Job Responsibility

  • Build and manage a professional team of ENOC 1st, 2nd line and Monitoring resources to deliver on agreed service levels for enterprise high value customers.
  • Establish service performance standards in consultation with other Technology Service Assurance and Solutions Development teams and with key customer groups, ensuring that performance standards for service quality and reliability are met in full.
  • Establish key operating procedures which interface with existing Vodafone Ghana systems for trouble ticketing and incident management and proactive service monitoring.
  • Establish effective communications with outsourced entities including the Network Operations Centre (NOC), customer call centre and liaise with Vodafone Enterprise Business Unit in managing customer incidents and activities.

ADVERTISEMENT

CONTINUE READING BELOW

  • Responsible for the end to end resolution of all enterprise customer issues and must liaise with regional teams so faults are resolved within SLA while analysing service performance and providing regular reports and developing action plans to resolve issues where necessary. Manage regional enterprise Field Engineers to achieve required service levels. Enterprise Field Engineers will have a dotted reporting to the Enterprise Field engineers for this.
  • Provide clear targets and direction to team and conduct regular performance review meetings, develop a competence development plan as well as provide succession plan for the team
  • Assist in the development and crafting of Enterprise Strategy from a technical perspective. Liaise with the relevant heads and directors for the successful execution of enterprise technology strategy

Technical / Professional Skills

  • University degree in telecommunications or Electrical and Electronic engineering.
  • ITIL certifications
  • Excellent knowledge of fixed and mobile networks and enterprise networks and solutions
  • 7 or more years’ experience in the telecommunications industry.
  • Service management experience

How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online




Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

FIND CURRENT JOBS IN GHANA 2021 TODAY

JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2017 - 2021 JobSearch Ghana - Jobs In Ghana 2021

Powered by Yaks Baker