Bluestar Business Development Officer - Marie Stopes Ghana

Marie Stopes International Ghana (MSIG), a branch of MSI Reproductive Choices global partnership is the leading Sexual Reproductive Health and rights organisation in Ghana providing high quality, safe services, and advocacy to create an enabling environment, so every client has access to safe services when and where they are needed.

MSIG has vacancies for passion-driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience. MSIG’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services.

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.  

Job Description

• LENGTH OF CONTRACT: One (1) year
• LOCATION: Ho, Volta & Oti Regions

The Bluestar Business Development Officer (BBDO) for Social Franchise is responsible for ensuring the operational delivery of the organisational Social Franchise strategy. The role is aimed at delivering excellence within the four pillars of success for the channel and achieve over increasing levels of commercial viability, impact and sustainability of the facilities.

The successful candidate will be responsible for the implementation of the strategy in the field and to maintain professional relations with each Franchised Outlet for both internal and external audiences. The position holder is part of the Regional Operations Directorate and expected to contribute to the organisation strategy and to model key leadership behaviours to demonstrate the organisation’s values.

The BBDO will report to the Regional Manager in the region with dotted reporting line to the Channel Lead, Social Franchise.

Key Responsibilities:

1. ENSURING QUALITY

• Conduct an objective assessment of quality from a client perspective and support the improvement of Social franchise (SF) on how this might be improved
• Assess the suitability of clinical supplies being used by each SF and recommend process improvements to ensure the constant availability of quality assured supplies at the best price
• Direct and assist SF to make any changes required to ensure success against quality assurance and / or other quality accreditation requirements; including preparation for audit
• Manage the reporting and resolution of any clinical incidents by liaising between the clinical assessor and SF operations management

2.  MARKETING AND DEMAND GENERATION

• Consistently scan and review local market dynamics for primary healthcare services to enable services on demand to meet quality and price per facility
• Assess and recommend facility improvements for each SF to ensure consistency against the network branding and clinic design guidelines
• Evaluate the potential of proposed marketing communications and demand generation initiatives to increase client visits for each SF

3.  REGULATORY SUPPORT FOR FRANCHISE OUTLETS

• Guide franchised outlets through the licensing process– this will include being able to determine the potential gaps which might exist for an SF and recommending the remedial improvements that will be required

4.  BUSINESS SUPPORT

• Use data and the model to provide specific recommendations to each franchised Outlet that improve financial sustainability
• Identify and manage opportunities to engage advisors and partners as part of business financing and supply chain management

5.  SYSTEMS STRENGTHENING AND LEADERSHIP

• Provide leadership and guidance to franchised outlets on accurate data capture and timely reporting
• Set and continuously review performance against targets
• As one of MSG’s leaders, role model good leadership behaviours, play a part in supporting the development of the organisation and its leadership culture, and, in particular, work closely with other team members to support the development of strategic business plans

Required Skills or Experience

Qualifications

• Bachelor’s Degree in Marketing, business administration, public health or social sciences/development studies
• Other professional qualifications, ideally in marketing / business development

Experience

• At least 5 years of relevant post-graduation work experience and at least 3 years of experience in marketing/relationship management
• Demonstrated strong business management skills for a portfolio of a similar size, scale and experience in managing multiple relationships simultaneously
• Demonstrated experience in successfully launching new projects, activities and working through others to fully realise implementation plans
• Demonstrated experience in successfully working across teams
• Experience in working with young people (e.g. behaviour change communication activities, marketing activities, peer educator programmes, etc)
• Excellent interpersonal and communication skills (written and verbal)
• Articulate and analytical with attention to detail and should be results-oriented
• Ability to spot bottlenecks, resolve issues, and troubleshoot
• Experience in delivering training and strong partnership support
• Experience in working for and with NGOs (or multilateral or bilateral agencies such as the UN) and specific experience working with international NGOs
• Experience in working with both public and private health facilities
• Experience in working in sexual and reproductive health
• Able to work on own initiative and must be very innovative.
• Pro-family planning and pro-choice.