Business Development Executive - Ghana Mobile Technology Solutions

Job Purpose

To support the Commercial Department in overall management of existing accounts (Telco) and Non-Telco) to ensure that the Director of Business Development and Directors of the Company are provided with appropriate reports, analysis, knowledge, and meaningful information on a timely basis to make informed business decisions.

DUTIES & RESPONSIBILITIES

• Review daily, weekly, monthly traffic reports from Telco(s) and Non-Telco(s) and The Company’s internal Traffic report and flag any inconsistencies for redress.
• Coordinate all close looping related activities with regards to customer escalations
• Account Management
• Telco and Non-Telco engagement and Management Partner
• Co-ordinating top call driver reports from Customer Experience (CX) Department with Teleo feedback and managing Telco and Non-Teleo expectations regarding customer complaints.
• Engaging Telco and Non-Telco on Incidents Billing Outages, Reporting Discrepancies, etc.
• Track and support Internal and External Partners to deliver the required KPIs

• Liaise with Internal and External Partners and third parties to gather information and resolve issues
• Monitor and act speedily during system downtime periods to ensure business continuity
• Work on Service Recovery anytime there is a major downtime.
• Reviewing weekly and monthly service lesting reports for all live services across all Networks and escalate issues to Director, Business Development and other internal and external relevant stakeholders for resolution.
• Review pre and post service go- live testing for cach service that is about to has recently gone live.

MINIMUM REQUIREMENTS/ AND QUALIFICATION

• Relevant degree from a recognised Institution
• Excellent knowledge in Telecom Industry Commercial and Technical Minimum 6 years’ experience in the Telecommunication Industry working on Commercial, Sale, Marketing and Technology.

KEY SKILLS AND COMPETENCIES

• Ability to work under minimum supervision (Dynamic and self motivated)
• Competence in Direct Carrier Billing (DCB) and WAP 1 Click Flow Competence in Prepaid, Postpaid and billing
• Platforms Traffic Reporting and Reconciliation Service Testing
• Charging structure and functionality Value Added Services
• Negotiation skills