Jobs : Senior Relationship Manager - First National Bank



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purpose

To originate business and identify opportunities to cross-sell for RMB and the broader First Rand Group in line with shareholders’ strategic objectives.

responsibilities

  • Set targets for the portfolio in line with product pricing.
  • Plan strategic objective for the portfolio.
  • Manage opportunity tracking tool.
  • Communicate client interactions and feedback to stakeholders with regards to client developments
  • Initiate client scoping sessions to gain client insights.
  • Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.
  • Create innovative solutions for specific product areas.
  • Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.
  • Proactively manage credit facilities to ensure adequate limits are in place.
  • Manage working capital on behalf of clients.
  • Source new business in adherence with coverage disciplines i.e. sales campaigns, liabilities, cash,CAPS, Opportunity Tracker.
  • Make cold calls in order to originate business to grow the portfolio.

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  • Manage escalated unresolved client issues.
  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank.
  • Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.
  • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.
  • Ensure client expectations are met or exceeded.
  • Use influence and negotiation to achieve win-win outcomes.
  • Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).
  • Continually drive and model RMB’s values.
  • Create brand presence for oneself.
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
  • Make an effort to stay relevant and up-to-date with legislation, new developments etc.
  • Take ownership and accountability for tasks and activities and demonstrate effective self-management.
  • Maintain a positive attitude and respond openly to feedback.
  • Handle stress in ways that do not negatively impact others.
  • Continually share, debate and communicate learnings.
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed.

experience and qualifications

  • Minimum: Bachelors Degree preferably in Business.
  • Minimum: 7 – 10 years in a similar role and relevant industry.

additional requirements

“Ghanaian applicants preferred”




Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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