Jobs : Manager, IT Digital - MTN Ghana

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Job Summary:

Responsible for managing the timely delivery of digital products by working with multi-disciplinary teams including Product Owners, Developers, Testers, Designers, User Experience Analysts and Business Subject Matter Experts using standard agile methodologies and tools.


Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing sophisticated client base


Job Role

  • Plan, track and manage the software development, customization, defects & issues using JIRA.
  • Sprint Planning using internal JIRA and Confluence tools to manage projects across Product Management, Development, UX, Design, QA and Customer Care teams



  • Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Responsible for Management and timely delivery of the digital initiatives with respect to specific standards.
  • Responsible for cross functional team Coordination within IT division for the delivery of digital initiatives
  • Responsible for the Management of 3rd party solution/service vendor for timely and quality delivery with in SCOPE
  • Identify and implement enhancements to streamline Demand and delivery processes for Digital initiatives.
  • Works closely with Innovations to implement deliverables through a standard, pre-defined process.
  • Assists in preparing the current and future of expansion and growth in terms on innovative digital products
  • Motivates, coaches and leads teams to ensure that individuals possess the skills and capability required to deliver team objectives
  • Develops and provides appropriate training for the section for competency development and knowledge transfer
  • Ensures compliance in the section with policies and functional procedures are documented appropriately.
  • Demonstrate solid understanding of the business and ensure close alignment to stakeholder needs
  • Manage the demands of other departments to allow the team to work without disruption



  • Minimum of a Degree in Engineering / Computer Science
  • ITIL, PMP certification
  • COBIT5: Business Framework for the Governance and Management of Enterprise IT
  • Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies



  • Minimum of 5 years relevant IT experience in Telecoms with at least 3 years in a supervisory role.
  • 2 years of progressive experience in IT architecture
  • Experience in agile project management tools like Scrum, Kanban, Lean and  Implementing Agile Frameworks
  • Experience in Devops framework
  • Application Architecture and System Integration
  • user experience (UX) design or research
  • Experience with Cloud Deployment
  • Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
  • Understanding of Telecoms products and services
  • Experience in enterprise architecture design.



Professional/Technical Competencies

  • Very Good Knowledge of System integration & Architecture design
  • Very Good knowledge of product and service life cycle
  • Very Good knowledge OSS, BSS, MFS and ICT



  • Very good knowledge of Customer Management process and Systems:
  • Knowledge of digital projects and products
  • Knowledge of content management systems (CMS), search engine optimisation (SEO) and data analytics
  • User experience (UX) design or research
  • Knowledge of agile project management tools like Scrum, Kanban and Lean
  • managing multi-disciplinary teams
  • Sound knowledge of GSM and Telecom Elements.
  • Strong Planning and project management skills
  • Application Architecture and System Integration
  • Experience with Experience with Cloud Deployment
  • IT Governance Knowledge


Skills/Physical competencies:

  • Manages self and be a team player, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
  • Personal Skills  – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
  • Organisational Positioning Skills  –  Good written and verbal communication, presentation skills, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
  • Presentation skills
  • Good business sense
  • A deep understanding of marketing principles
  • Good communication skills
  • A positive attitude
  • Negotiation skills


Behavioral Competencies:

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships


Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How To Apply

Interested and qualified applicants should send their Curriculum Vitae by April 26, 2021 to:

[email protected]


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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