First National Bank Customer Service Jobs in Accra
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
purpose
Leadership, Analysis and Reporting. Provide Insights to clients and for solutions and efficiencies. Continuously work towards a differentiated and proactive service offering. Product and Sector specialization.
responsibilities
- Achieve net profit growth for business
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximise cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Provide sales support efficiencies and services in order to ensure retention of clients
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
- Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
- Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
- Assess opportunities and threats from these entrants
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
experience and qualifications
- Minimum Qualification : Business or banking qualification, relevant tertiary qualifications
- Experience : Minimum 5 years Client Management experience in a similar role
- Minimum of 3 years of managing and leading teams
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Call Centre Agent: Inbound - Plato Consult Limited