Jobs : Client Service Manager - First National Bank



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purpose

Leadership, Analysis and Reporting. Provide Insights to clients and for solutions and efficiencies. Continuously work towards a differentiated and proactive service offering. Product and Sector specialization.

responsibilities

  • Achieve net profit growth for business
  • Drive significant growth and profitability in the context of cost management
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Maximise cross sell opportunities and strengthen client relationships
  • Prepare business communication that is of a professional standard
  • Provide sales support efficiencies and services in order to ensure retention of clients
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis

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  • Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
  • Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
  • Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
  • Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
  • Assess opportunities and threats from these entrants
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Manage own development to increase own competencies
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

experience and qualifications

  • Minimum Qualification : Business or banking qualification, relevant tertiary qualifications
  • Experience : Minimum 5 years Client Management experience in a similar role
  • Minimum of 3 years of managing and leading teams




Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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