Regional Registration Officer - National Identification Authority (NIA)

The duties and responsibilities of a Regional Registration Officer at National Identification Authority (NIA) will include:

• Overseeing the operations of multiple NIA district registration offices;
• Leading a team to manage the day-to-day affairs of the Regional Office;
• Ensuring the smooth running of the NIA offices in the Region and effectively supervising staff to meet operational targets;
• Building partnerships with local authorities and fostering effective public relations to advance the work of NIA;
• Establishing District Offices and assisting NIA to recruit staff within the Region;
• Planning and executing Regional projects and programmes;
• Preparing the procurement requirements of the Region;
• Managing the Regional targets and implementing plans to ensure quality and cost effectiveness in Regional operations;
• Co-ordinating all registration and card issuance activities at the Regional level;
• Ensuring the operational excellence;
• Leading the provision of customer-based services;
• Ensuring that all complaints are promptly investigated and addressed;
• Preparing and submitting periodic reports on activities of the Regional and District Offices;
• Reviewing the performance of staff within the Region;

• Organising and implementing training programmes for all staff in the Region, including staff at the Premium Centres;
• Ensuring professionalism, discipline and welfare of staff in the Regional and District offices;
• Undertaking monitoring functions of registration operations within the Region;
• Co-ordinating the safe and secure transportation of registration equipment, materials and personalized ID Cards within the Region;
• Ensuring compliance with all workplace health and safety regulations and public service policies and procedures;
• Reporting promptly all technical faults beyond first-level maintenance and transporting all faulty machines to the headquarters;
• Performing any other duties as may be assigned by the Executive Secretary from time to time.

Qualifications and Experience

• A Master’s Degree in the Social Sciences, Law, Business, Computer Engineering, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification;
• At least two (2) years post-qualification working experience which combines strategy and operational leadership prior to working with NIA;
• A minimum of two (2) months working experience with NIA;
• Proven completion of National Service.

Competencies and Skills

Applicant must have the following:

• Excellent leadership skills;
• High integrity and maturity;
• Sound decision-making skills;
• Strategic planning and performance management skills;
• Excellent and effective communications and interpersonal skills;

• Strong analytical, quantitative and problem-solving skills;
• Good negotiation, persuasion and conflict management skills;
• Excellent report writing skills;
• Agility and ability to work under pressure and meet deadlines;
• Fluency in written and spoken English;
• Fluency in at least one Ghanaian Language;
• Working knowledge of one other Ghanaian language is an advantage;
• Proficiency in Microsoft Office;
• Willingness to accept posting to any part of the country.

Salary and other Conditions of Service: As applicable in the Public Service