Field Service Technician IV - Technip FMC

Job Title: Field Service Technician IV, Ghana

Location: Takoradi

Job Purpose:

• Produce expertise to technical teams on new and reworked TechnipFMC products (equipment and tools).
• Act as a technical subject matter expert within the technical teams and work with customers in proactively understanding their needs and requirements.
• Provide technical support and services of company products in safe and timely manner that adhere to quality and reliability requirements that enable our customer's success.
• Provide customers with detailed engineer ing, planning and onsite execution of services for installation, intervention, refurbishment and maintenance of Technip FMC subsea and topsides equipment.
• Demonstrate the ability to work with minimal supervision, having a strict adher ence to procedures and processes technical and policy compliance.
• Demonstrate an increasing ability to trouble shoot and solve problems and overall project challenges independently. Responsible for safe and high-quality service.
• Attend relevant training courses related to specific discipline.
• Responsible to make sound technical decisions based on logical reasoning and analysis.

Responsibilities / Key Objectives:

• Installs, tests and repairs new and reworked TFMC products (equipment and tools).
• Handles customer comments, requests and complaints.
• Provides sales support ensuring the customer is fully informed of all aspects of the job.
• Completes Field Service Orders (FSO) and Field Spare Parts Tickets (FSPT) and accountable for the timely submission of these and other revenue generating documents.
• Assures all quality issues and documentation (equipment and procedural defects) is communicated and sent back to Service Management.
• Completes field documentation after the completion of each service job.
• Provides "Project Support" as required, handles project issues as they arise which eliminates downtime.
• Prepares and completes safety related documentation. Pursues safe work practices.
• Leads others in completing tasks in accordance with procedures and applicable codes and/or standards.
• May serve as the on-site supervisor to the field service crew and for reporting back to service management.
• Assists as needed with the development of procedural requirements for current and future jobs.

Qualification & Requirement:

• University degree in Engineering or related field; must have a minimum of 5 years working experience in Field Service Technician role.
• Advanced knowledge of one or more of the following fields: electrical: subsea equipment: hydraulics equipment; mechanical equipment and tools; structural steel.
• Ability to read, understand drawings and perform complex calculations.
• Ability to understand, troubleshoot, explain and teach others about technical tools and instruments required to perform duties.
• Knowledge of theories, practices and accept ed internal business processes and procedures.