Manager, MFS Products & Services (Marketplace) - MTN Ghana

The Manager, MFS Products & Services (Marketplace) at MTN Ghana is responsible for managing the MarketPlace platform to attract merchant and consumers by leveraging MTN’s merchant base, consumer base, brand, mobile payment capabilities, mobile communication and digital service capabilities and data to achieve business objectives.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Launch, growth and develop MTN E&M commerce platform
• Develop and maintain the best value proposition to both consumers and merchants
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage engagements with relevant internal and external stakeholders
• Deliver key partnerships
• Manage the Implementation of divisional strategy
• Review key risks, issues, and dependencies and set mitigation actions
• Provide input and tactical activities to drive merchant payment volumes and growth merchant payment ecosystem
• Review performance against agreed KPIs and compliance to SLAs
• Provide report in accordance with the measurement metrics set by Line Manager
  • Report on an ad hoc basis on specific projects as and when necessary
  • Manage initiative budgets in line with business objectives
• E&M commerce product management
• Manage number of active users (consumers and merchants) on the E&M commerce platform
• Number of transactions and payments in the E&M commerce platform
• Revenue and profitability
• E&M commerce strategy (product, value proposition, marketing, business
• Strategic partnership with delivery companies, pan African online merchants and online merchants’ aggregators and acquirers

Education

• Minimum of 5 years in financial services with at least 3 years in a supervisory role

Experience

• Minimum of 5 years in financial services with at least 3 years in a supervisory role

Competencies

Professional/Technical Competencies

• Analysis and Evaluation
• Investigative and Reporting
• Complex Problem-Solving
• Social Perceptiveness
• Microsoft Office Suite
• Intelligence Gathering
• Communication & Presentation

Skills/Physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
• Personal Skills  – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills  –  Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships