Client Activation Officer - Marie Stopes International Ghana

The Client Activation Officer at Marie Stopes International Ghana is responsible for the development, implementation, monitoring and review of all Demand Creation activities aimed at increasing client flow in all MSIG channels of service delivery. The Client Activation Officer will report to the Regional Manager with dotted reporting line to the Marketing Manager.

Key responsibilities:

• Lead the effective demand creation of services for MSIG's Bluestar network, MSIG Centres of Excellence, Outreach teams and Public Sector sites to ensure high volumes of clients are accessing services.
• Plan and implement innovative community interventions with the Community Mobilising Agents (CMAs) consistent with MSIG's mission.
• Ensure that the MSIG call centre cards and other promotional materials are distributed to encourage clients and potential clients to access MSIG services.
• Support the Youth Focal Person to develop and implement activities focussed on reaching the youth with SRH services.

• implement and supervise systems for generating and monitoring active referrals to the Bluestar network, MSIG Centres, Outreach Sites and PSS
• Retrieve and review all referral coupons for verification and presentation to Regional Manager to authorise CMAs incentive payments
• Keep proper documentation evidence of all referrals made by CMAs for purposes of payment and reporting.

Qualifications:

• Degree Marketing,Social Work, Social Sciences, Population or Development, Health Promotion Skil and Experience:
• As least Two (2) years post qualification experience in working with NG0s/ governmen^, agencies and at least two (2) years of directly relevant work experience.
• Computer literate (Microsoft Word, PowerPoint and Excel and Internet are required)
• Outstanding written and verbal communication skills
• Experience in community mobilisations and monitoring
• Willingness and ability to do field work and interact with communities.
• Analytical and results oriented, Honest, Mature and reliable
• Ability to work under pressure and work independently and efficiently.
• Proactive and ability to work under pressure and communicate effectively.
• Outstanding organisational and record keeping skills.
• Must be pm-choice and a team player.