Quick Credit & Investment Customer Service Jobs in Accra
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Quick Credit & Investment Micro-credit Limited, a non-bank financial institution located in Ghana requires the services of energetic CALL Center Executives. The job location is Accra-Ring Road Central
Job Description
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
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Skills Requirements:
- Excellent Verbal communication
- Excellent Phone skills
- Good listening skills
- Excellent Data entry skills
- A good team player
- Excellent Attention to details
- Great sense of professionalism
- Ability to Multi-task
The applicant must be able to speak good English and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
Qualification Required & Experience
Education, Experience, and Licensing Requirements:
- Minimum of HND
- Previous customer service experience, especially in the financial industry preferred.
Location: Accra
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