Jobs : Call Center Executives - Quick Credit & Investment

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Quick Credit & Investment Micro-credit Limited, a non-bank financial institution located in Ghana requires the services of energetic CALL Center Executives. The job location is Accra-Ring Road Central

Job Description

  • Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
  • Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
  • Educating clients by explaining procedures; requirements, answering questions and also providing information.
  • Receiving and handling customer complaints in a timely manner.
  • Maintaining communication equipment by reporting fault and problems.
  • Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.



Skills Requirements:

  • Excellent Verbal communication
  • Excellent Phone skills
  • Good listening skills
  • Excellent Data entry skills
  • A good team player
  • Excellent Attention to details
  • Great sense of professionalism
  • Ability to Multi-task

The applicant must be able to speak good English and two of the following languages

a. Wala

b. Dagbani

c. Frafra

d. Hausa

Qualification Required & Experience

Education, Experience, and Licensing Requirements:

  • Minimum of HND
  • Previous customer service experience, especially in the financial industry preferred.

Location: Accra



How To Apply

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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