Call Center Executives - Quick Credit & Investment

Quick Credit & Investment Micro-credit Limited, a non-bank financial institution located in Ghana requires the services of energetic CALL Center Executives. The job location is Accra-Ring Road Central

Job Description

• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
• Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
• Educating clients by explaining procedures; requirements, answering questions and also providing information.
• Receiving and handling customer complaints in a timely manner.
• Maintaining communication equipment by reporting fault and problems.
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.

Skills Requirements:

• Excellent Verbal communication
• Excellent Phone skills
• Good listening skills
• Excellent Data entry skills
• A good team player
• Excellent Attention to details
• Great sense of professionalism
• Ability to Multi-task

The applicant must be able to speak good English and two of the following languages

a. Wala

b. Dagbani

c. Frafra

d. Hausa

Qualification Required & Experience

Education, Experience, and Licensing Requirements:

• Minimum of HND
• Previous customer service experience, especially in the financial industry preferred.

Location: Accra