Operations Manager

RESPONSIBILITIES

• Reviewing the team performance providing immediate feedback (both positive and development) to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• Train and develop the team to ensure they deliver outstanding customer service

• To ensure all HR and Health & Safety policies and procedures are adhered to.

• Support the shop managers by ensuring a consistent and exceptional standard of customer service in all retail locations

• Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail targets.

• To understand daily, weekly, and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team

• Assist in recruitment, interviews, selection, training and development of new employees

• Carry out annual performance reviews on each team member to manage and motivate individuals as well as providing clear direction and support

• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations

• Opening, closing, and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover

• Ensure all staff are kept up to date on changes to products, offers and promotions.

• To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock.

• Looks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunities
• Analyses sales and other reports that give insight into how a company can make adjustments to improve performance
• Resolves issues with contracts and commercial operations

• Communicates with parties in a contract so that all understand the terms, particularly a contract's financial aspects
• Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies
• Overseeing branding, advertising, and promotional campaigns.
• Preparing and presenting quarterly and annual reports to senior management.
• Overseeing the activities of the warehouse supervisor
• • Display a positive and proactive approach to lead change.

    Qualification and Work Experience

    • Degree in Business administration or related field
    • Master’s in Business Administration or related field is an advantage.
    • Minimum of three years working experience in the retail/hospitality industry
    • Good spreadsheets skills and good knowledge of Microsoft Excel.
    • Worked in a fast pace, high turnover store
    • Relevant Experience in similar role

     

    Personal Competencies

   

  • A flexible approach to working hours, including weekend working

   

  • Customer service excellence

   

  • A positive and ‘can do’ attitude

   

  • Working within a team

   

  • Passionate, enthusiastic & driven.

   

  • Proactive and able to lead a team to achieve results.

   

  • Strong communicator verbally and written skills.

   

  • Adaptable and flexible to change

   

  • Thrives off a busy and dynamic environment
  • The ability to plan and prioritize workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

   

  Highly self-motivated and enjoy working with own initiative