Restaurant General Manager - Charlestina Beach Resort

We, Charlestina Beach Resort are looking for an experienced and passionate Restaurant General Manager to join our team. As a Restaurant General Manager, you will overtake a variety of responsibilities and duties such as restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality, developing menus as well as greeting and serving restaurant guests.

Job description, duties and responsibilities:

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees

• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

Qualifications:

• Minimum of BSc in Catering and Hospitality management, Business Administration or related courses.
• 3 years of experience as a Restaurant Manager or similar role
• Experience in customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problemsolving skills
• Team player
• Good timemanagement skills
• Great interpersonal and communication skills
• Culinary school diploma is an added advantage.