Supervisor - Online Sales & Relationship Management



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We are the leader in the financial services sector in Ghana. To help sustain our ambition and market leadership, we are seeking astute, result-oriented and ethical team players with the requisite experience and skills to deepen our customer-centric approach to doing business in the following position:

SUPERVISOR - ONLINE SALES & RELATIONSHIP MANAGEMENT

Job Duties/Responsibilities:

  • Drive sales of selected retail/personal products online.
  • Develop strategies to cross-sell or up-sell online to existing customers.
  • Develop strategies to grow or drive customer traffic to the company's online platforms.
  • Lead the online team in handling customer enquiries, complaints. and service delivery.
  • Drive customer retention agenda via online platforms.


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  • Identify possible threats and opportunities in the company's online operations and make necessary recommendations for Management decision making.
  • Generate reports relating to online activities for management information and decision making.

Qualification Required:

  • 1st Degree and or professional qualification. Master's degree is an added advantage

Experience — Minimum 2- 4 years and above in:

  • Online Sales/e-commerce/e-banking or similar experience/Sales, Excellent customer relationship management/ client engagement at the highest level


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