Supervisor - Online Sales & Relationship Management
Sales / Marketing Jobs In Ghana 2024Jobs In Ghana 2024
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1. Patiently scroll down and read the job description below.
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We are the leader in the financial services sector in Ghana. To help sustain our ambition and market leadership, we are seeking astute, result-oriented and ethical team players with the requisite experience and skills to deepen our customer-centric approach to doing business in the following position:
SUPERVISOR - ONLINE SALES & RELATIONSHIP MANAGEMENT
Job Duties/Responsibilities:
- Drive sales of selected retail/personal products online.
- Develop strategies to cross-sell or up-sell online to existing customers.
- Develop strategies to grow or drive customer traffic to the company's online platforms.
- Lead the online team in handling customer enquiries, complaints. and service delivery.
- Drive customer retention agenda via online platforms.
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- Identify possible threats and opportunities in the company's online operations and make necessary recommendations for Management decision making.
- Generate reports relating to online activities for management information and decision making.
Qualification Required:
- 1st Degree and or professional qualification. Master's degree is an added advantage
Experience — Minimum 2- 4 years and above in:
- Online Sales/e-commerce/e-banking or similar experience/Sales, Excellent customer relationship management/ client engagement at the highest level
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