Petra Holdings Human Resource Management Jobs in Accra
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Petra Holdings HR Operations Officer Job Summary
- To provide high-quality HR Administration support to employees, managers, and support the HR operations agenda by liaising with the HR team and line managers to deliver a seamless service.
- To be the first point of contact for standard HR policy administration within agreed standards and SLAs
Essential Functions
- Ensure effective administration of the recruitment process; job adverts, shortlisting, coordinating interviews, regret emails, appointment letters, etc. within agreed SLAs
- Responsible for a timely new starter and leaver administration including onboarding, pre-employment checks, coordinating and executing orientation, induction, probation follow up, and exit interviews.
- Respond and resolve where possible routine employee queries, issues, and complaints, escalating where appropriate to the relevant HR person
- Maintain proper record keeping and filing systems including third-party contact information.
- Responsible for up to date and accurate HR data analytics and employee records, both electronic and paper-based, leading all HR master data changes in HR systems
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- Manage Employee Self-service, build relationships with employees and colleagues to ensure information is communicated clearly and appropriately
- Coordinate and manage key employee engagement activities such as happy hour, staff parties/events, etc.
- Administer, monitor, and evaluate surveys, the provision of employee benefits and act as the first line of support to all employees for any enquiries
- Support key Talent activities such as TNA’s, performance management, coordination of development programs where needed, and tracking training impact and hours
- Monitor adherence by all employees to company policies and procedures
- Drives the execution of HR processes for the defined business area as required from time to time.
- Initiate requisitions and process invoices for HR team activities and processes
Education
- Degree holder in HR or Business Management and/or Professional HR accreditation e.g. CIPD, SHRMP, IHRMP
- Good IT literacy including excel, word, mail merge, and PowerPoint
Experience:
- Min 3 years’ experience in a similar role
- HR systems administration
- Data analytics
- Recruitment process coordination and administration
- Using and manipulating reports
- Employee service and resolving issues
- Skills & Knowledge:
- Strong HR Operational and coordination skills
- Pragmatic problem solver
- Good engagement and collaboration skills
- Excellent communication skills, across all levels of the organization, both internal and external
- Strong customer focus
- Excellent Team player
- Good HR Information systems understanding
Supervisory Responsibility
This job requires no supervisory duties.
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Desired Skills and Experience
- Position requires at least a Bachelor’s degree from an accredited college or university in Commerce or Business Administration (Accounting Option)
- A minimum of five years hands-on experience in credit control or accounts receivable in ISP or telecommunication industries.
- Professional qualification up to part two from ACCA or CA (Ghana) is an added advantage
Technical Competencies:(i.e. key technical skills/knowledge required for the position)
- Thorough knowledge of Microsoft Office use (i.e. Word, Excel, Power point, E-mail and Internet)
- Thorough knowledge of international accounting principles and practices.
- Ability to prepare reconciliation statements
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