IMS Support Engineer - Ericsson
IT Jobs In Ghana 2024Jobs In Accra 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different Ericsson nodes as part of virtualized IMS Domain and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
ADVERTISEMENT CONTINUE READING BELOW
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
You will
- Customer Management and Issue handling
- Available to handle Emergency and critical issues while on call roster
- Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis
- Scope, define and design solution offerings; driving end-to-end technical solutions
- Support deployment of new Solution
- Lead critical and emergency situations for fault isolation and timely resolution
- Software Update Management (SUM) handling
- Remote Service Gateway (RSG) mentoring
ADVERTISEMENT
CONTINUE READING BELOW
To be successful in the role you are
- Education: Bachelor’s or master’s degree in IT, Telecom or equivalent.
- Min years of experience: 5+ Years’ Experience in Mobile Telecommunication
- Domain experience: Ericsson IMS Product handling and troubleshooting knowledge including Virtual MTAS, Virtual CSCF and Virtual SBC.
- VoLTE E2E call flows and fault isolation, well familiar with 3Gpp documentation, RFC Standards and Functions Specifications
- Ericsson Cloud Infrastructure knowledge about BSP, HDS, CEE will be added benefit.
- Negotiation & argumentation skill
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people
- Applying expertise & technology
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.