MainOne IT Jobs in Ghana
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2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Data Centre Operations Support/Service Delivery Analyst will be responsible for the maintenance of the Data Centre and manage customer service delivery in the Data Centre. He/She will specialize in the execution of tactical plans for the data center services to ensure continuity of operations for the organization. He/She will be the custodian of the Data Centre IT space and will be required to plan, design, manage, and support the data hall infrastructure.Key responsibilities will include to:
- Ensuring a consistent customer experience in providing DCServices
- Following and executing best practices linked to ITIL disciplines
- Understanding of Service Level Agreements (SLA) for customers in the facility
- Responsible for coordinating onboarding activities for clients, and executing client setup/configurations
- Managing and coordinating of Customer rack installations, power up and interconnectivity.
- Active participant in the Change Advisory Board (CAB)
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- Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management.
- Responsible for customer expectation management
- Coordinate Data Centre tours for potential customer and visitors.Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
- Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
Qualifications, Skills & Competencies
- ITIL Certification will be an added advantage
- Good understanding of Data Centre design and architecture.
- A bachelor’s degree in Engineering, Computer Science or related field is required
- Understand provisioning requirements, customer issues management, customer escalations, customer engagement and issues resolution.
- Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
- Basic Knowledge of AI concepts that continuously improve operations of the Data Center.
- Ability to translate sales forecast into data centre infrastructure capacity planning.
- Ability to conceptualise and lead strategic decisions on Data Centre CAPEX /OPEX and operational efficiencies
- Ability to design and manage project implementation plans using basic and intermediate business project tools.
- Ability to design, implement, improve and maintain PPPs related to the Data Centre
- A bachelor’s degree in Engineering, Computer Science or related field is required
- 4-7 years’ experience in Data Centre Business, 2 years of which must be in data centre operations, preferably in an open access/colocation environment.
Demands of the Job
Ability and willingness to work even at odd hours when the work demands it.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Data Centre Operations Support/Service Delivery Analyst will be responsible for the maintenance of the Data Centre and manage customer service delivery in the Data Centre. He/She will specialize in the execution of tactical plans for the data center services to ensure continuity of operations for the organization. He/She will be the custodian of the Data Centre IT space and will be required to plan, design, manage, and support the data hall infrastructure.Key responsibilities will include to:
- Ensuring a consistent customer experience in providing DCServices
- Following and executing best practices linked to ITIL disciplines
- Understanding of Service Level Agreements (SLA) for customers in the facility
- Responsible for coordinating onboarding activities for clients, and executing client setup/configurations
- Managing and coordinating of Customer rack installations, power up and interconnectivity.
- Active participant in the Change Advisory Board (CAB)
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- Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management.
- Responsible for customer expectation management
- Coordinate Data Centre tours for potential customer and visitors.Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
- Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
Qualifications, Skills & Competencies
- ITIL Certification will be an added advantage
- Good understanding of Data Centre design and architecture.
- A bachelor’s degree in Engineering, Computer Science or related field is required
- Understand provisioning requirements, customer issues management, customer escalations, customer engagement and issues resolution.
- Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
- Basic Knowledge of AI concepts that continuously improve operations of the Data Center.
- Ability to translate sales forecast into data centre infrastructure capacity planning.
- Ability to conceptualise and lead strategic decisions on Data Centre CAPEX /OPEX and operational efficiencies
- Ability to design and manage project implementation plans using basic and intermediate business project tools.
- Ability to design, implement, improve and maintain PPPs related to the Data Centre
- A bachelor’s degree in Engineering, Computer Science or related field is required
- 4-7 years’ experience in Data Centre Business, 2 years of which must be in data centre operations, preferably in an open access/colocation environment.
Demands of the Job
Ability and willingness to work even at odd hours when the work demands it.
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