Operations Manager - Beaumont People
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On behalf of our client, Beaumont People are seeking an experienced and confident Operations Manager, to lead a high performing team for a reputable company in Fundraising – North Sydney!
Our client is a leader within the fundraising industry, providing outstanding telephone fundraising for some of the most purposeful campaigns on behalf of charities across Australia and New Zealand. You will be leading a successful fundraising team, who have raised millions of dollars for incredible causes.
Your Responsibilities Will Include
- Lead 3 x Team Leaders (Contact Centre), Sales and Operations team
- Coach, develop, mentor and manage the team maintaining their reputation for outstanding service and high quality fundraising
- Manage multiple campaigns at one time
- Collaborate with the senior management team to execute contact centre strategies and strategies for the business
- Head of implementing and organising company processes and procedures
- Implement training and development programs
- Conduct regular performance reviews and quarterly appraisals
- Be part of the recruitment process, onboarding skilled fundraisers
- Rostering and scheduling
You will have:
- Proven Contact Centre and Operations Leadership experience
- Ability to multitask several projects at one time
- Experience using: Contact Space, Trello, Xero
- Proficient in Microsoft applications
- Be a skilled communicator – both verbal and written
- Be ethical, meaningful and honest
What they will provide:
- Opportunity to work on behalf of some incredible causes
- Work within a collaborative and fun working environment
- Ability to work with an organisation that trusts and empowers their employees
- Salaries kept within market
- Flexible work hours
- Relaxed dress code
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