Head, Information Technology - Zormelo & Associates

Responsibilities

• Develops and implements the Group IT strategic plan and budget with prior approval from Management
• Create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice.
• Reviews KPIs of IT staff to align with IT strategic goals and ensures continuous evaluation of performance of the team for personnel development.
• Manages Group infrastructure (hardware and network) to ensure effective utilisation of systems and for excellent service delivery.
• Advices and reports to Management on all IT network, systems and infrastructure issues by escalating problems and recommends plans for resolution.
• Coordinates automation of identified manual processes for improvement in service delivery and ensures timely completion.
• Manages organization’s relationship with IT vendors and service providers by monitoring of service standards in line with signed SLAs.
• Plan and manage related system environment, design, acquisition, installation, operation, system administration and maintenance of corporate hardware and related operating systems.

• Ensures full implementation of organization’s IT policies, programmes and procedures by conducting regular reviews on policies in order to remain compliant to IT standards.
• Ensures absolute security for organization’s IT systems and suggests measures for improving IT security.
• Develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Group in the event of major incidents or disasters.
• Have oversight responsibility of all ICT projects to ensure successful implementation and value for money for the organisation.

• Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering or in a related field
• Professional Certification in IT management is essential – ITIL, Cisco, ISO/IEC 20000  an advantage
• Certification in Information Security Management preferred
• Project Management Certification – Prince2, PMP, Agile will be an advantage
• At least 3-5 years’ experience in supervisory role/managing IT Infrastructure and  Services (Operations, Systems and Development)
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Sound understanding of computer systems (hardware, software and networks, etc)
• Proven experience in change management – IT Infrastructure and Services projects
• Experience in controlling information technology budget
• Experience in designing and implementing application architectures and code that are highly scalable, available, maintenance and performance

• Experience in cloud technologies Skills
• Must be analytical and problem solving
• Excellent organizational and leadership skills
• Excellent interpersonal relationship skills
• Good communication skills – both written and verbal
• Good facilitation skills