Jobs : Head, Information Technology - Zormelo & Associates

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  • Develops and implements the Group IT strategic plan and budget with prior approval from Management
  • Create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice.
  • Reviews KPIs of IT staff to align with IT strategic goals and ensures continuous evaluation of performance of the team for personnel development.
  • Manages Group infrastructure (hardware and network) to ensure effective utilisation of systems and for excellent service delivery.
  • Advices and reports to Management on all IT network, systems and infrastructure issues by escalating problems and recommends plans for resolution.
  • Coordinates automation of identified manual processes for improvement in service delivery and ensures timely completion.
  • Manages organization’s relationship with IT vendors and service providers by monitoring of service standards in line with signed SLAs.
  • Plan and manage related system environment, design, acquisition, installation, operation, system administration and maintenance of corporate hardware and related operating systems.



  • Ensures full implementation of organization’s IT policies, programmes and procedures by conducting regular reviews on policies in order to remain compliant to IT standards.
  • Ensures absolute security for organization’s IT systems and suggests measures for improving IT security.
  • Develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Group in the event of major incidents or disasters.
  • Have oversight responsibility of all ICT projects to ensure successful implementation and value for money for the organisation.
  • Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering or in a related field
  • Professional Certification in IT management is essential – ITIL, Cisco, ISO/IEC 20000  an advantage
  • Certification in Information Security Management preferred
  • Project Management Certification – Prince2, PMP, Agile will be an advantage
  • At least 3-5 years’ experience in supervisory role/managing IT Infrastructure and  Services (Operations, Systems and Development)
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Sound understanding of computer systems (hardware, software and networks, etc)
  • Proven experience in change management – IT Infrastructure and Services projects
  • Experience in controlling information technology budget
  • Experience in designing and implementing application architectures and code that are highly scalable, available, maintenance and performance



  • Experience in cloud technologies Skills
  • Must be analytical and problem solving
  • Excellent organizational and leadership skills
  • Excellent interpersonal relationship skills
  • Good communication skills – both written and verbal
  • Good facilitation skills

How To Apply

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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