Head of Information & Communication Technology.- National Banking College

National Banking College is seeking to recruit Head of Information & Communication Technology.

Main Duties and Responsibilities

• Support the development of National Banking College’s ICT strategy, including solutions and opportunities to improve training delivery and business performance
• Develop, implement and update ICT-related infrastructure, making capacity recommendations for improvement of the capacity of local ICT systems in support of ongoing business operations & future requirements
• Ensure that the NBC meets legal and contractual obligations relating to ICT resources, systems, services, and usage, complying with legislative requirements, (e.g. data protection, safeguarding and licensing requirements)
• Ensure security of data, network access and back-up systems
• Manage troubleshooting, system backups, disaster recovery and provide expert support whenever necessary
• Liaise with external bodies, contractors, and service providers in the provision of effective and efficient ICT services
• Manage information security of the college
• Coordinate ICT training for staff, including provision of documentation and user guides
• Liaise with senior management to create a vision and development plan for ICT that supports NBC’s initiatives and priorities
• Ensure a robust disaster recovery plan for ICT services and failover procedures with an effective business continuity plan (BCP)
• Manage all ICT-related projects: digitization & digitilization strategies

• Implement and maintain a knowledge management and learning management system
• Provide required IT related support for social media management

Training

• Coordinate the design, development and delivery of quality ICT training programmes with attention to relevant course content
• Monitor and evaluate ICT training programmes of the College for relevance
• Design and customize internal and external customer experience

Qualification Required and Experience

• A minimum of a master’s degree in computer engineering, management information systems or other related field
• PMP or Prince 2 certified
• IT qualification or certification eg CISCO (CCNA) Microsoft (MCP) (MCSE), (MCSA)
• Demonstrated exposure and passion for learning and development in the banking industry
• Must have held a senior management position for a minimum of 5 years
• Must have managed the deployment of management information systems for practical use by stakeholders
• Knowledge of the financial sector, local/international or both and emerging the banking systems

Competencies / Knowledge & Skills

• Proven experience as ICT Manager
• Expertise in facilitation and presentation to adult learners
• Organizational and project management skills
• Leadership and communication skills and a proven ability to motivate, coach and develop staff
• Flexible, adaptable and efficient
• Sensitivity and awareness of confidentiality requirements