mPharma Pharmaceutical Jobs in Accra
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At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 150+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across five African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya).
Position Description
mPharma is looking for a Pharmacy Technician with a background in healthcare management and Pharmaceuticals. The candidate will be the face of our B2C business and responsible for helping customers use and maneuver our service. The B2C business is a new business unit in mPharma which focuses on creating innovative financing schemes for out-of-pocket paying patients with the aim of improving access to chronic or long-term duration treatments.
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Key Responsibilities
- Obtains client/patient information by answering telephone calls; verifying and providing information
- Maintains and improves quality by adhering to standards and guidelines
- Following call center/communication “scripts” when handling different topics
- Build sustainable relationships and engage customers/patients
- Update job knowledge by studying new products and following Pharmaceutical industry best practice
- Meet personal/team qualitative and quantitative targets
- Partake in taking prescription orders from consumers/patients and capturing appropriately
- Involved in medication packaging and labeling
- Provision of medication counseling tips to patients
- Provide regular updates on stocks availability for delivery
Our Ideal Candidate
- Qualified and professional Pharmacy Technician with at least 2 years of work experience in the community/retail space
- Conversant with code of ethics of the Ghana Pharmacy Council
- Ability to work efficiently with all team members within and outside the unit
- Must pay attention to detail even under work-related pressure
- Team player
- Efficient at multitasking
- Computer literate
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