Customer Service & Loans Officer - Pezesha

Pezesha is currently seeeking to employ a Customer Service & Loans Officer

Primary job description

• Onboarding, Vetting and evaluation of potential SMEs in Ghana to be funded by Pezesha on a regular basis using our internal processes and standards
• Marketing & Financial education content creation in relation to Ghana context and SMEs needs.
• Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
• Monitor and update loan accounts and information on the dashboard
• Providing feedback and responding to customer issues on social media platforms and any other channel.
• Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams

• Be the local champion in creating product awareness and the company’s services in Ghana
• Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
• Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
• Assist with impact measurement i.e. case studies, testimonials and analysis needed
• Drive strategic sales, scale and productivity to ensure the overall success of the products and services provided by the company in Ghana market

Qualifications/Skills

• At least a graduate of Commerce, Administration, Public Relations or Marketing or a related field
• Solid understanding of direct/indirect lending products and practices in Ghana
• Basic computer skills and a quick learner
• At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
• Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
• Excellent verbal and written communication and interpersonal skills
• High level of interpersonal maturity, hardworking, and professionalism
• Unwavering commitment to service and customer orientation
• Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
• In-depth knowledge of the Financial industry and its current events in Ghana
• Attention to detail
• Excellent time management and organisation