Hardware Technician - Redheads Engineering Solutions

We at Redheads Engineering Solutions are assisting one of our Awesome Clients who are a leading global provider of information technologies that drive quality and productivity improvements across geospatial and mining enterprise applications in finding their Hardware Technicians

Our client is looking 3 Hardware Technicians based in the Accra Ghana Area:

Position Title: Hardware Technician

Department: Mining Services

Reports To: Hardware Services Manager

Purpose of Position:

• To ensure Mine Operation systems at customer mine sites operate effectively and deliver tangible value to our customer's mining operations
• To provide training, instruction and advice to our customers on the effective use and operation of Mine Operation systems
• To repair, install, configure, commission and support electronic, microprocessor-based systems and radio communications equipment including issue identification and resolution for equipment based on our customer mine sites.

Major Areas of Responsibility:

• Supporting mine operation system products and systems both on-site work within our customer’s mining operations.
• Identifying problems with mine operation systems/hardware installed at customer mine sites and repairing/replacing / re-configuring equipment as required
• Installing, loading software, configuring, commissioning, etc for new systems and for system upgrades
• Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible
• Communicating directly with customers and assisting to manage the company’s relationships with our customers.
• Representing the company in a helpful, professional and courteous manner at all times 
• Providing training to operators and other customer personnel in the use and operation of mine operation systems at customer sites
• Utilising relationships developed with customers and other contacts to advise sales team of potential issues affecting customers.
• Completing Reporting and documentation requirements (e.g. activity reports/site logs, stock tracking, fault and issue logs) in a timely manner
• Compliance with Workplace Health and Safety policies and procedures (and those of clients’ sites visited), participation in audits and compliance with instructions given in respect to the health and safety of himself/herself and the safety of others
• Other duties as required from time to time

Experience 

• Demonstrated customer service experience
• Demonstrated experience troubleshooting and repairing electronics systems
• Demonstrated work experience in on-site installation, system configuration, commissioning, troubleshooting and repair
• Background in industrial electronics, radio, television or similar

• Substantial demonstrated experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic/electrical repairs 

Critical Knowledge, Skills and Abilities 

• Keen interest in providing a superior level of customer service and support to our clients
• Willingness to learn new skills and be trained in the client's electronic products
• Ability to work proactively with minimal supervision
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
• Good computing skills (hard/firmware and software loading and management, troubleshooting, administration tasks and email)
• Basic knowledge/understanding of LANs, WANs, working with DOS (desirable)

Travel

• Travel to and from site 

Please ensure that your skills and expertise are relevant to the requirements of this position. They are looking for candidates that have solid working experience in the above-mentioned Skills.