Boost Ghana Sales / Marketing Jobs in Ghana
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Boost Ghana is looking for dynamic, energetic, results-oriented sales and marketing personnel to implement our distribution channel strategy, acquire MSME customers, and manage the relationship with them.
What will you be doing:
Channel Development:
- Support the Head of Business Development / COO in the development and execution of our RTM plan
- Identify, enumerate and map out target customers in assigned territory to maximize the penetration of Boost in the territory
- Support the Operations Team in the development of efficient route plans for the fulfillment of customer orders
- Support the recruitment of independent Boost agents for the fulfillment of customer orders within the territory
Customer Acquisition & Sales:
- Effectively execute sales and marketing strategies to acquire new customers in the territory
- Nurture new customers into regular customers to increase Boost’s share of wallet
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- Maintain a solid, up to date sales pipeline to convert prospects to new customers
- Develop customer revenue by upselling and/or cross-selling products and services to customers
- Train and support customers on how to use our products and services to improve their businesses
- Drive maximum customer revenue on a weekly basis and achieve the sales budget for the territory
Customer service:
- Manage customer relationship within the territory to ensure maximum customer satisfaction and advocacy
- Regularly train customers to improve their adoption and understanding of our products and services
- Attend to all customer queries on orders, payments, and deliveries including all other customer queries
Territory Reports and Competitor Insights:
- Prepare and submit reports to the Head of Business Development
- Gather insights and submit reports on competitor services and activities within the industry in the territory
- Gather insights and submit reports on new products and prices within the territory
Other Operational Duties:
- Perform other operational duties that may be assigned by your line manager from time to time
Requirements
- Education – BSc/BA or HND in Business, Social Sciences or a related field
Experience and Competencies:
- Proven experience as a sales and marketing professional in the FMCG industry
- Proven track record of developing distribution channels, acquiring customers, increasing sales and revenue (field sales experience is preferred)
- Proven track record of driving customer satisfaction and advocacy (generating referrals through customers)
- Ability to develop sales strategies and drive the achievement KPIs
- Must be tech-savvy – advanced users of smartphones/tablets (preferably Android) and able to use and train customers on the use of digital solutions deployed on smartphones/tablets.
- Must have basic Excel/Google Sheets and Presentation skills
- Excellent oral and written communication skills. Fluency in English and Akan required
- Organizational and leadership ability
- You are an innovative problem solver and take joy in overcoming challenges.
- You are reliable, committed and a team player
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Key Results
- Customer Acquisition
- Customer order value, frequency, and revenue
- Customer retention
- Product penetration
- Territory Market Share
- Net promoter score
Key Relationships
- Head of Business Development / Chief Operating Officer
- Order Fulfilment Officers
- Boost Agents
- Product Manager
- Finance officers
- Customer Care
- Marketing and Partnerships
What we offer:
- Competitive remuneration with allowances and performance incentives
- Continuous training and development
- Working in a young dynamic and world-class team
- Flexible work schedule
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