Customer Care Executive - Akka Kappa

Role Purpose

The Customer Care Executive is required to perform all tasks pertainging to existing clients and new leads in terms of verbal and written communication. The main purpose is to deliver an excellent client’s experience in line with company’s objectives.

Responsibilities

• Detect, anticipate and provide regular feedbacks on existing client’s needs.
• Receive calls and visitors, offering first level assistance, ensuring their needs and complaints are answered to in a timely manner with excellent customer service standards creating customer loyalty and building a wider portfolio of clients.
• Conduct market surveys

• Contact potential clients with the purpose of scheduling appointments for the Sales Team
• Write interesting marketing content for advertising purposes.
• Support the Sales and Property Management Team with all the necessary feedback on client’s complaints and experience.
• Effectively follow up on team’s action to the complaints and provide client’s with feedback
• Log/update all relevant information as well as various requests on the provided platforms in a timely and accurate manner.

Qualifications

• Dinamic and very colloquial
• Deegre in marketing or in communication required
• At least 3 years of experience in a real Customer Service or Sales role
• Proficiency in MS Office
• Dinamic and very colloquial
• Fluent in spoken and written English