InfoView Data Solutions Customer Service Jobs in Accra
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To build and nurture long-term relationships with customers through proactive relationship management on a daily basis.
Job responsibilities/ duties:
- Must be self disciplined, self motivated and a good team player
- Must have excellent presentation and communication skills
- Must have the “can do” attitude and willingness to learn new skills to improve performance
- Must have active listening skills and communicate effectively to customers
- Must have “customer first” attitude where customer needs ALWAYS comes first
- Must have ability to learn technology skills quickly
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- Must have mobile phone (Android, iOS, Windows) usage skills and experience
- Must have a basic understanding of database technology
- Must have Microsoft Office, Google Docs and Google Drive productivity software skills and ability to use them effectively
- Must have the ability to accept criticism and work through them
- Respond to customer needs/requests between 7 am and 9 pm via phone, email, skype and/or Whatsapp
- Provide daily updates to your lead and/or management on your customers request, task assigned (Github issues), issues from customers and customer visits
- Must meet and exceed the expectations of management and team leadership
- Manage all aspects of the customer relationship process and after sales activities.
- Log & create customer request tickets on Github
- Resolve all customer requests assigned to you
- Ensure all customer issues are resolved before visiting customer sites
- Collaborate with the engineering/technical team on customer complaints or requests to ensure that customer needs are incorporated into our products and services
- Travel to schools to visit and address their needs and concerns
- Create a database of all schools assigned with decision makers and influencers details
- Marketing/ cross selling of other InfoView services
- Create and maintain strong business relationships with all levels of customer/school organizations
- Drive customer needs to completion
- Document site visits by taking good pictures for branding purposes
- Work with the team to develop a monthly newsletter or video
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