Customer Relationship Representative - InfoView Data Solutions

To build and nurture long-term relationships with customers through proactive relationship management on a daily basis.

Job responsibilities/ duties:

• Must be self disciplined, self motivated and a good team player
• Must have excellent presentation and communication skills
• Must have the “can do” attitude and willingness to learn new skills to improve performance
• Must have active listening skills and communicate effectively to customers
• Must have “customer first” attitude where customer needs ALWAYS comes first
• Must have ability to learn technology skills quickly

• Must have mobile phone (Android, iOS, Windows) usage skills and experience
• Must have a basic understanding of database technology
• Must have Microsoft Office, Google Docs and Google Drive productivity software skills and ability to use them effectively
• Must have the ability to accept criticism and work through them
• Respond to customer needs/requests between 7 am and 9 pm via phone, email, skype and/or Whatsapp
• Provide daily updates to your lead and/or management on your customers request, task assigned (Github issues), issues from customers and customer visits
• Must meet and exceed the expectations of management and team leadership
• Manage all aspects of the customer relationship process and after sales activities.
• Log & create customer request tickets on Github
• Resolve all customer requests assigned to you
• Ensure all customer issues are resolved before visiting customer sites
• Collaborate with the engineering/technical team on customer complaints or requests to ensure that customer needs are incorporated into our products and services
• Travel to schools to visit and address their needs and concerns
• Create a database of all schools assigned with decision makers and influencers details
• Marketing/ cross selling of other InfoView services
• Create and maintain strong business relationships with all levels of customer/school organizations
• Drive customer needs to completion
• Document site visits by taking good pictures for branding purposes
• Work with the team to develop a monthly newsletter or video