DEM Group Engineering Jobs in Accra
This opportunity at DEM Group in Accra is ideal for candidates looking for employment, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
DEM Group (www.dem-group.com) is the official John Deere Construction & Forestry, Hitachi Construction Machinery, and Wirtgen Group distributor for North, West and Central Africa
Mission:
- Service and Parts Manager
- Strengthen our After-Sales force organization
- Establish a strong structure in terms of process control and technical knowledge.
- Grow Parts & Service departments to sustainable and profitable Business Units
- Coordinate the implementation of a viable and adequate aftersales facility in Trakwa
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Main areas of responsability and tasks:
- Coordinate daily operations in a safe working environment
- Monitor technicians work and dispatch
- Improve communication with customers
- Ensure customers get proper feedback on ongoing jobs on daily basis
- Monitor jobs in progress by making sure quotes are matched and not exceeded
- Implement quality control & safety procedures
- Monitor team’s training cycles
- Ensures all department tools, equipment and vehicles are in good working order
- Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
- Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
- Submits all parts warranty and return claims within the required time frame.
- Maximizes use of stock discount programs to achieve management sales goals.
- Push and motivate team to make sure targets are met
- Conduct employees performance appraisals
- Other duties may be assigned
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