Chief Information Officer - Financial Institution

A reputable financial institution is seeking to hire an experienced IT professional for its Chief Information Officer (CIO) role.

The Chief Information Officer (CIO) will be a member of the executive management team, reporting to the CEO and will be charged with defining and driving the execution of the institutions information technology strategy.

The CIO will be responsible for IT leadership, management, and vision. He/she will design and implement information systems that optimize organizational efficiency and ensure the stable operation and maintenance of the institution’s technology infrastructure. Key expectation will be operational decision-making to support near term and longer-term operating objectives aligned with our strategic vision.

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Key Responsibilities:

Strategy Development and Implementation

• Working with other members of the executive management team, contribute significantly to the development of corporate business strategy. Provide strategic and planning input and monitor how operations can be improved to leverage technology innovations, increase critical business drivers and achieve business objectives such as minimize costs, increase outreach, and maximize uptime and security.

• Develop and ensure IT strategy alignment with the overall business strategy
• Co-ordinate and oversee key Information Technology (IT) project implementations – banking system rollouts/upgrades and electronic delivery channel (ATMs/Point of Sale devices, EFT switches, cellular phone banking, and mobile banks) implementations.
• Effectively manage projects from start to finish including needs assessment/evaluation, scope of work creation, contract negotiation, and delivery of consultancies, review and approval of deliverables and invoices, and project closure.
• Maintain high standards of accuracy in the information and advice provided to Board, Executive Management and employees

Management of the IT Function

• Ensure operational integrity of all IT infrastructure (software and hardware)
• Participate in various Board and Management Committees as assigned by the Chief Executive Officer.
• Oversee the delivery, installation and proper configuration of all new IT infrastructure and upgrades
• Build and present strong business cases for all significant IT investments
• Oversee the documentation and application of sound and up to date IT principles and ensure compliance with local banking and finance legislation, regulations, policies, and procedures.
• Identify IT requirements and ensure that all IT function and activities are fully resourced, budgeted for and performance managed to maximize return on IT investments.
• Act as a technical advisor to Management and all users in all matters relating to IT, applications system improvements, enhancements or changes by remaining current with new developments in the industry.
• Work with department heads to understand business challenges, objectives and bottlenecks they face in order to advise on the use of channels and technologies that could enable the business and provide solutions.
• Ensure security and compliance requirements are built into all systems to minimize fraud and enhance information security

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Performance Management & Capacity Building

• Set, monitor, and assess achievements against performance targets, quality standards, and service agreements

• Set, monitor and evaluate the performance of all IT staff against agreed performance standards.

• Ensure regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
• Ensure the delivery of high-quality service standards to internal and external clients on issues related to IT.
• Participate in new product development initiatives to ensure appropriate IT skills exist to provide technical support
• Work with HR in establishing an effective and efficient team with the capability to manage and carry out IT roles.
• Working with HR, identify skill gaps and organize IT training for staff
• Develop and maintain own knowledge, expertise and professionalism.
• Remain current with technological requirements and new developments in the industry. Maintaining a high state of awareness of the financial inclusion sector activities, sharing findings with all staff.

 Technology Risk Management

• Develop and maintain a framework for managing cyber and information security risks
• Develop, enforce, monitor, and document housekeeping and security policies and procedures for all technology systems for the purposes of disaster recovery and user security.

• Responsible for ensuring existence of effective IM IT disaster recovery plans, monitor and enforce regular testing of DR plans
• Provide effective vendor management to ensure value for money in all IT-related transactions
• Negotiate terms and conditions for purchases and provides ongoing support with computer hardware, software, telecommunication, and power.
• Develop and maintain an effective change management policy and procedure

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Desired Qualifications and Experience:

• Bachelor’s Degree in Engineering, Information Technology or related field
• At least ten (10) years’ work experience in management of IT within a financial institution (preferably banking) or professional service firms
• Demonstrated progressively responsible information technology management and leadership roles
• Business and technical skills in key technology functional areas such as delivery channels, application development, communications technology, financial services technology.
• Passion for, knowledge and understanding of new technologies and digital delivery channels
• Experience managing diverse staff and interdisciplinary teams
• Ability to delegate effectively amongst teams and show commitment to the long-term development of team members through coaching, mentoring, and the creation of development opportunities
• Proven ability to drive change through collaboration and influence
• Excellent interpersonal relations and presentation skills
• Excellent oral and written communications skills
• Demonstrated professional judgment, consistency and strong attention to detail
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations

Disposition to share IT knowledge fully and willingly with other employees in the interest of the company