Procure to Pay Invoice Team Lead - World Vision

This new role is intended to support the operational delivery of the invoice processing service to World Vision Offices in Asia Pacific, East Africa, West Africa, Latin America, Middle East and Europe providing invoice services to assigned Field and Support Offices, overseeing the accurate and timely processing of invoices in Coupa. This person will also ensure all accounts payable transactions are processed within Service Level agreements and help monitor daily workload of team, addressing bottlenecks and ensuring invoices are booked accurately in the system.

MAJOR RESPONSIBILITIES:

Operational Management:

• Manage functional team of invoice processing staff in one of the Shared Services sites.

• Lead and manage the day-to-day business including operational execution of invoice processing tasks and operational issue resolution.

• Accountable for service quality and review of KPIs of the respective invoice processing team. Partners with the customers to drive process improvement and minimize risk. Leverage on existing tools like PowerBI to identify any process improvement opportunity areas.

Customer Service:

• Act as first stage escalation for any customer issues; resolving and investigating queries as necessary such as double/erroneous/late recording, missing invoices, accrual entries, etc.

• Partner with Supply Chain to resolve purchase order and invoice exceptions and providing timely information about the status of the invoice.

• Takes a proactive role in working with a team on supplier invoice holds and resolving errors.

Continuous Improvement:

• Support the Global Invoice Manager by performing testing of new Coupa functionalities to support system upgrade and leading the execution of new process improvement initiatives.

• Work hand in hand with the global manager to identify areas of improvement in the P2P processes, identify with client and recommend solutions to client queries.

• Helps identify process standardization and improvement potentials and support implementation.

• Promote and encourage innovation within the team fostering a positive culture within the team.

Supervisory Responsibility and Business Continuity:

• Support Global P2P Invoice Manager in staff development and training. Conduct people management activities such as performance reviews, coaching and mentoring for invoice processing team.

• Train new staff, document and review processes with existing team members.

• Act as designated back-up of Global P2P Invoice Manager in case of absence. Proactively work with other invoice team leads from other sites to ensure business continuity.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor degree (preferred fields of study – finance, accounting, or business management).

• Experience of delivering change in a customer facing and results-oriented environment.

• 4 years of P2P operations experience, managing a small team.

• Strong knowledge of procure-to-pay processes.

• Excellent attention to detail/detail oriented.

• Familiarity with accounting experience at World Vision or any NGOs.

• Customer service background.

• Lean six sigma greenbelt belt or at least working towards getting certified.

Work Environment/Travel:

• Working with a global team requires a flexible work schedule. Meetings can occur from 5am until 11pm, depending on the time zones of the participants. These are rare and largely controllable, but some flexibility to accommodate others is necessary.

• Working from one of our shared service offices is desired and expected most of the time.