IT Infrastructure Data Centre Manager, IT Division

A reputable organisation is looking to strengthen its IT Division and is, therefore, seeking to employ the following professional as IT Infrastructure Data Centre Manager

The IT Infrastructure Data Centre Manager will be responsible for planning, organising, and managing up to 20 staff members, contractors/consultants, and the overall IT operation with a focus on ensuring the stable operation of the organisation's IT Data Centre and server infrastructure This includes developing, maintaining, supporting, and optimising key functional areas, such as the Data Centre, Windows and Linux Servers, Storage, Database Servers, Device Management, VMware & Nutanix Virtualisation and other infrastructure. The Infrastructure Data Centre Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion This person will play a key role in contributing to the current and future strategic technology direction for the institutions of approx. 1000 staff and 260 sites nationwide

Responsibilities

• Provide day-to-day leadership and direction for in-house staff for the safe and reliable operations of data centre and infrastructure systems
• Provide hands-on project management for strategic department-wide initiatives. inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation
• Decompose large initiatives into constituent projects and executable technology delivery goals
• Oversee 2nd and 3rd level Infrastructure operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages and incidents
• Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organisation

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• Assist with the implementation and evangelisation of cyber security best practices and lead a cyber incident response/management if necessary
• Assist with the planning and deployment of infrastructure security measures
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
• Develop, implement and maintain policies, procedures and associated training plans for infrastructure administration and project management
• Participate in the development of IT strategies in collaboration with peer and senior management
• Manage and set priorities for the design maintenance, development, artd evaluation of all in-scope infrastructure systems
• Own the project Ilfecycle and be responsible for managing technical and operational risks and issues for smaller projects that are not led by the Project Management Organisation (PMO)
• Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Centre technical platforms
• Establish and maintain regular written and in-person communications with the senior management, decision-makers, stakeholders department managers, and end-users regarding pertinent infrastructure activities
• Provide organisational and cultural change leadership and change development
• Build a culture of pro-activity, business cooperation, continuous pr exceptional service delivery

Requirements

• Minimum of 7 years' experience leading an IT departments and strategic IT projects
• Minimum of 5 years' hands-on technical experience building and supporting many of the following services and technologies
• Disaster recovery
• Extensive experience leading infrastructure delivery teams inclusive of scope, scheduling, budgeting, and project planning in an environment with aggressive delivery goals
• Expertise with vendor management, negotiation and oversight of vendor resources
• Experience transforming teams through technology, organisation, culture, process, and business change management
• Ability to make sound and logical judgments
• Strong customer relationship and customer service skills
• Exceptional written, verbal, presentation, and interpersonal skills
• Ability to pnoritise and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Hands-on leader, visionary, and problem solver with a passion for excellence
• Outstanding performer, persistent and proactive leader, exceptionally de mi.oriented and driven to exceed expectations
• Highly self-motivated and directed
• Master's degree in Computer Science.