Operations Manager - Enterprise Funeral Services

Transitions is looking for an Operations Manager to Join its team. We invite suitable candidates to apply for this job opportunity.

JOB PURPOSE

• To translate the company strategic objectives to feasible functions, tasks and responsibilities for all key operational functions to implement and execute to achieve desired results.
• Foster a positive environment to ensure customer satisfaction and increase revenue and profitability.
• Ensure compliance of all legislative framework, company policy and engagement with key stakeholders to ensure business continuity and operational efficiency.

KEY RESPONSIBILITIES

• Drive growth of business performance on all Key Performance indicators to ensure profitability
• Ensure policy and processes of the Company are adhered to regarding interaction with the customers
• Deliver excellent customers service and ensure that clients get the best of services according to the set standards of the company
• Drive sales activities of the business
• Proactive management and delivery of deadlines
• Effective management and delivery of tasks against deadlines and manage expectation with various stakeholder

• Adhere to all relevant processes, policies and procedures. Utilize and update all associated internal systems
• Proactively identify problems, and manage the effective resolution of all problems
• Adhere to all financial and contractual policies and regulations governing the role and the business
• Support in generating ideas, innovation and process improvements. Drive implementation to save money and or improve productivity, efficiency and effectiveness across the business
• Be part of harnessing and driving the acceptable culture of Transitions and demonstrate continuous improvement against core company desired behaviours
• Submit weekly and monthly reports and any other report as requested by the General Manager or Business Leaders

Required Skills or Experience

• 1st Degree in a relevant field from an accredited University. Any other professional qualification though not a key requirement will be desirable
• A minimum of 5 years operational experience
• Experience in the funeral services industry will be an advantage
• Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
• Excellent Communication Skills (oral and written)
• Strong computer knowledge (Microsoft Office)
• Must have demonstrated good/ethical behavior over the years

KEY COMPETENCIES

• Business and Financial/Commercial awareness
• Resilient and Driven to Achieve Results
• Customer Orientation
• People Management Skills
• High Emotional Intelligence in dealing with people/issues/ information
• Good Interpersonal Relations
• Operational Understanding
• Managing Accountability and Controls

LOCATION: Haatso, Accra