Senior Service Engineer - Metso

Job Title: Senior Service Engineer

Purpose of the position

To grow MRO business and improve customer service for the end users.

In practice this means going (i.e. get him/herself) to the sites and helping customers in any valve related issues. In addition to support local partners on service-related matters with speedy and high-quality communication to customers both on technical queries and commercial offers. Creating sales opportunities through Life Cycle Service Plans and shutdown planning.

Areas of responsibility

• Meet or exceed monthly and yearly sales targets and quotas assigned to areas of responsibility by management.
• Manage the complete scope of shutdown services in the designated markets.
• Maximize knowledge of install base to generate sales though creation of life cycle plans.
• Make presentations of products to existing and potential customers in a bid to develop business. Travel to customer sites to present solutions, resolve technical issues and close orders. Conduct product training sessions at distributors or customer sites.
• Review customer RFQ’s and POs, ensure timely responses and high quality execution.

• Generate call reports on a weekly basis and present to management in order that full knowledge of sales activities of the territory are recorded.
• Attend sales meeting and trade shows/conferences at the request of the Company.
• Works closely with customers’ and convey their requirements to Product Marketing Team.
• Represent the Company in a professional and ethical manner.

Basic requirements of the position

• This position requires customer-oriented sales mindset and solid experience in providing customized solutions to customers in the Process Industry.
• Degree in an engineering discipline, such as mechanical / electrical, computer science, or control systems. (Minimum technical College level).
• Minimum five years sales/service experience and/or proven successful track record serving the flow control market, focusing on valves and pneumatic components in Process Industry.
• Good communications skills and fluent in English –written and spoken.
• Availability to work non-office hours and perform call-out services, if applicable.
• Self-driven, team player mentality and ability to work cross-functionally.
• Must be proficient with Microsoft Word, PowerPoint and Excel.
• Possess own transport and driving license.