Security Installation Technician - Response One Ghana

Our Home Automation Pros (Field Technicians) are responsible for designing, installing, upgrading and repairing home security systems along with other home automation devices. Field Technicians use communication, technical knowledge, problem solving, and sales skills to deliver the highest level of customer service.

Key responsibilities also include

• Responsible for working safely.
• Prepare for installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers by pre-calling customers to verify appointments
• Manage inventory.
• Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.
• Establish security systems by installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards.
• Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.

• Ensure that “World Class” customer service is provided to promote superior customer satisfaction by actively participating in individual and team efforts to support customer satisfaction.

Qualification

• High school diploma or equivalent required (Technical school training with basic networking experience is a plus).
• Minimum of one (1) year performing residential security & alarm installation and service is highly preferred.

Requirements

• Candidates with the following qualifications/experience may be considered on a case-by-case basis: completed a technical school program, received certification in security/surveillance, experience as an electrician’s helper or equivalent, and 1+ year of experience installing DSTV etc.
• Valid Drivers License

Benefits

• Paid Training.
• Competitive wages.
• High-quality tools to get you started.
• Uniform, van and fuel card.
• Full medical, dental and vision benefits.
• Paid time off.
• Highly independent work environment.