Technology Support Analyst - Zormelo & Associates

Zormelo & Associates is a Management and Development Consulting firm which works with both private and public sector clients to create world class companies and institutions through advisory services in human resources management, economic and social development projects and capacity building.

Job Description

• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
• Ensure strict compliance with all technology processes ( incident, problem, change and configuration management)
• Adhere to the operational risk management guidelines for the team’s activities, working with the Operational Support staff to identify and resolve weaknesses and issues
• Conduct IT Security Controls Snap checks (CSA) and monitor IT Security activities e.g. application & system controls, physical and logical access security controls, review of disaster recovery and back-up procedures, media storage
• Ensure Technology vendors are paid promptly by liaising with finance in preparing Memos for vendor payments.

• Process PO’s on SAP for all Technology purchases in align with budget requirements
• Maintain higher availability of user desktop and peripheral services
• Configuration of routing and switching equipment;
• Install and maintain banking software’s on user workstations
• Configuration of hosted IP voice services
• Monitor the operability of all locally hosted services to ensure maximum uptime
• Build, configure and manage branch servers in line with standard build and support policies
• Maintain current and accurate inventory of technology assets
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability
• Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed

Job Requirements

Undergraduate or higher, IT, Information Technology, ITIL Certification, CISA, CRISK,CISM Certification, cloud computing, Infrastructure-As-A-Service, Microsoft Certified Professional (MCP) certification, VMware Technology, VMware servers