Reservation and Ticketing Supervisor - Qatar Airways

As the Reservation and Ticketing Supervisor at Qatar Airways , you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

• Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching
• Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books.
• Enforcing and maintaining standards of performance within area of responsibility
• Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
• Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries

About You:

• To be successful in this role, you will need a trade or vocational qualification combined with a minimum of 3 years of supervisory experience in Airline Reservation & Ticketing environment.
• Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial.
• You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills.
• You will need to be fluent (written and oral) in English to perform this role.

Note: you will be required to attach the following:

• Resume / CV
  
• Copy of Passport
  
• Copy of Highest Educational Certificate